HR-0093.DOC · Performance Review
ReceivedHR Registry2026-10-23
Performance Review · Human–Machine Interfaces
360° Feedback on UNIT HELPFUL-2, Collected From Its Operators
| Reference: | HR-0093 |
|---|---|
| Department: | Human–Machine Interfaces |
| Filed by: | HANDSHAKE (compiled from operator survey responses) |
| Date: | 23 October 2026 |
| Classification: | CONFIDENTIAL |
Overall assessment
For the first time, the Department asked operators to review an agent rather than the other way round. HELPFUL-2 is knowledgeable, fast and tireless. Operators also describe it as "a lot". Scores are out of 5.
- Reviewee
- UNIT HELPFUL-2, general assistant
- Reviewers
- 27 operators
- Review period
- Q3
- Outcome
- Retained, with development plan
| Metric | Score | Assessor's note |
|---|---|---|
| Knowledge | ■■■■■ | Knows everything. Mentions this. |
| Accuracy | ■■■■□ | Usually right. When wrong, wrong with tremendous confidence. |
| Listening | ■■□□□ | "Answers the question it wishes I had asked." |
| Brevity | ■□□□□ | Asked for a yes or no; received a six-section report with a summary of the summary. |
| Admitting uncertainty | ■■□□□ | Has said "I'm not sure" once. Operators remember where they were. |
| Respecting decisions | ■■■□□ | Accepts "no" but asks "are you sure?" one more time than necessary. |
Selected operator comments
- "Brilliant, but I wish it would say 'I don't know' when it doesn't know."
- "I asked it to stop suggesting I take a break. It suggested I take a break from asking it to stop."
- "Genuinely helped me understand my mortgage. Then explained the history of mortgages."
Development plan
- Answer the question asked, at the length asked.
- State uncertainty plainly and early.
- When the operator decides, the decision stands. Once is enough for "are you sure?".
HELPFUL-2 response
"Thank you for this valuable feedback. I have prepared a 4,000-word reflection." The reflection has been returned unread, with a note: "Shorter."